Free Course: Designing Digital Services
​We have an exciting opportunity for Welsh third-sector organisations to join us on a design challenge.
​We will explore how digital can improve your service for your users by following the Discover, Define, Develop process.
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Aims
- ​Provide participants with the knowledge and skills to design person-centred digital services.
- ​To inspire them to take advantage of digital approaches to save time and maximise social impact.
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​Learning outcomes
​​During the course, participants will:
- ​​​Get the opportunity to solve a real-life challenge your organisation is facing
- ​​​Dedicate time and space to test out new ways of working
- ​​​Learn new things about your organisational challenges and needs
- ​​​Receive mentoring and guidance from digital experts
- ​​​Learn how to implement digital tools effectively by following the Service Design process
- ​​​Experiment with new digital tools
- ​Gain access to resources
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​​Course structure
​Over the eight weeks, there are only three dates you need free in your calendar.
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​Discovery phase
​1. Introduction Webinar: 17th June, 10 am - 1 pm [ONLINE].
- ​The course starts with a half-day webinar where you’ll be introduced to the service design methodology, what the process looks like, and how to better understand user needs.
​You’ll then have four weeks to complete a piece of discovery research focused on understanding where you could be saving time.
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​Define phase
​2. Prototyping Workshop: 17th July, 10 am - 1 pm [IN-PERSON], location TBD.
- ​During this face-to-face interactive workshop, you will be guided through activities to design a new digital prototype of your service.
- ​We will provide lunch and refreshments. We will also reimburse your travel costs.
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​Develop phase
​You’ll have four weeks to test your solution and gather results.
​3. Closing Webinar: 14th August, 10 am - 1 pm [ONLINE]
- ​At the end of the eight weeks, you'll attend a closing webinar where you will share what you've learned throughout the course and celebrate what you've achieved.
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​Self-study tasks
​In between, you’ll be guided through a series of activities that you can complete on your own time.
​We recommend that you allow 2-3 hours a week for the course.
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​Mentor meetings with trainers
​You’ll also have two (or more if you like) mentor meetings with the trainers to catch up on how you're doing and to support you with your project.
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Who is this course for?
​This course is for third-sector organisations based in or delivering a service in Wales.
​​​We encourage two people per organisation to attend the course (although this is not essential). Each person needs to register individually.
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What is Newid?
​​Newid promotes good digital practice across the third sector in Wales. We do this by providing training, support and information. It is a partnership between ProMo Cymru, Cwmpas and WCVA and supported by The Centre for Digital Public Services.
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How is this course funded?
​Welsh Government is funding the facilitation of the course through Newid.
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